NORTH FAIRMOUNT, OH (FOX19) - Dispatchers take thousands of calls every day and deal with some of the most dramatic moments of a person’s life. However, it’s not every day they assist with bringing a new life into the world.
Andrew Quisno helped deliver a baby over the phone early Monday morning. The family lives in an apartment complex in North Fairmount and called for help around 4 a.m.
“Is the baby out? Yes, OK the baby is completely out," Quisno said in the call. "Listen to me. We want to gently wipe off the baby’s mouth and nose. We want to dry the baby off with a clean towel. OK, then we want to wrap the baby in another clean dry towel.”
Quisno stayed on the phone, coaching the family through what they needed to do for the newborn baby. He also gave the family encouragement as he assisted their needs.
This wasn’t the first time Quisno helped deliver a baby over the phone, however, this delivery did give him a special moment he hadn’t experienced before -- hearing the baby cry for the first time.
“It was kind of a warming thing because you know, a lot going on. You’re on the phone giving instructions and then all of a sudden you hear a baby cry. It just kind of makes you happy,” Quisno said.
The call was only a few minutes long but those minutes were very important to everyone involved.
“Whenever it’s a call for something like birth, it’s just I have kids myself. It’s just an immediate we need to calm them down. We need to let them know that we know what to do and that we can help them do it,” Quisno said.
The family went to Good Samaritan Hospital where they’ve already been discharged.
Quisno was awarded a Stork pin for helping deliver the baby.