Duke Energy miscalculates 100,000 bills - Cincinnati News, FOX19-WXIX TV

Duke Energy miscalculates 100,000 bills

By Corey McConnell – bio | email
Posted by Eileen Talkie - email

CINCINNATI, OH (FOX19) - FOX19 has learned Duke Energy sent bills for the wrong amount to about 100,000 customers.

Pam Lipps, of Florence, is one of those Duke Energy customers who opened their gas bills with a gasp.

"I was kind of shocked for it to go up for it to go up $100 a month," she said.

The snowstorm prevented meter readers from getting to gas meters, so meter readings were estimated. Pam's bill last month was $155; this month it was $271.

Duke spent the day Tuesday working to figure out what happened and how to fix the problem. They say some batches of bills were estimated too high.

"We're reaching out by phone this evening and by letter later this week," says Sally Thelen, Duke Energy Spokesperson.

Duke will be back out to do physical meter reads and say those reads will true up any affected bills.

If your bill seems high, here's two things to look for on your bill. First the letter 'E' after your meter reading, that indicates the reading is an estimate. You need to look at the very last two numbers of your account number, if the numbers are 09, 10, 11, or 12 your bill is part of the affected batch.

If you want to take a look for yourself to see if your bill was right, but aren't sure how to read a meter, click here.

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