911 dispatch center busy during a snowy Thursday - Cincinnati News, FOX19-WXIX TV

911 dispatch center busy during a snowy Thursday

By Cory Stark – bio |email |twitter | Facebook

HAMILTON, OH (FOX19) - Car accidents and slide offs were just some of the phone calls the Butler County 911 Dispatch Center received Thursday morning. Sheriff Richard Jones declared the county in a level one snow emergency, warning drivers to use extreme caution on the roads, but still the 911 dispatch center was very busy.

"As far as phone calls, we were almost double today in the same time frame as yesterday morning on a nice normal casual day," said Bonnie Short, dispatch manager.

Between midnight and noon Thursday, Butler County dispatchers took more than 500 calls.

Short said, "we have crashes, vehicles off the road, people drive by a car and don't know if someone is still in the car or not in the car."

It's not just emergency calls that come in.

"We did have one older women call and wonder if we were able to go get her groceries today," said Short.

The Butler County Dispatch Center has three dispatchers working at all times, but during snow storms a fourth person is sometimes added. The high volume of phone calls means very few breaks. 

"I wish we had a little weight room here or an exercise room that they could run off to get their energy out," said Short

Bonnie Short said her department like many in Butler County are working short staffed because of budget issues. She says over the last year four dispatchers have been laid off, making days like Thursday even more strenuous.

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