Dental chain takes money and closes, leaving customers frowning - Cincinnati News, FOX19-WXIX TV

Dental chain takes money and closes, leaving customers frowning

By Kimberly Holmes – bio | email

CINCINNATI, OH (FOX19)  - Some Tri-state dental patients are furious.

Several people showed up for service on Monday at one of the Allcare dental offices, but the doors were shut for good. Many patients pre-paid for service. Now, they're out of money and patience, as they search for answers.

Kerrie Mosbacker first brought her husband to the dental office on Eastgate South Drive on Dec. 17 to have a tooth pulled. That day, hygienists took x-rays and a down payment for $100 for an extraction to be performed on Jan. 5. Mosbacker said workers claimed they were closing for the holidays and would reopen on Jan. 3.

That never happened.

"I came here yesterday to check to see what time our appointment was for so I could get ready," said Mosbacker.

On Monday, she found a locked office and a sign on the office door directing her to Allcare's website. The website didn't have much information on it, and a few hours later, it completely shut down.

Mosbacker said the office manager made her pay with her credit card and swiped it as a debit card, because of that, Mosbacker said her bank refuses to refund the money, and she wasn't the only one affected.

On Monday morning, the Ohio Dental Board received a complaint from a customer in a similar situation. Executive Director Lili Reitz told FOX19 that hours later, Allcare faxed her office a notice. It confirmed the company had closed all of its 28 offices in Ohio, as well as those nationwide.

The information in the fax was also posted on a new website on Tuesday.

The statement read that Allcare didn't mean to suddenly close it's doors, but the company simply ran out of money.

No one answered phones at local offices or its headquarters. FOX19 received only a busy signal from all of the local and national phone numbers.

The note also stated Allcare employees couldn't call clients because their computers and phones were shut down, adding, "At this time, Allcare is working hard to transfer patient records and unfinished dental work to dentists with offices located as close as possible to the Allcare offices that are now closed."

Reitz said Allcare hasn't contacted any of their patients and hasn't transferred any dental records, yet.

"Nobody's contact me,'" said Mosbacker. "Nothing."

The note also told patients to call 911 if you have a dental emergency.

The Ohio State Dental Board and the Attorney General's office is looking into the issue. So is the office's landlord. Fox19 called the landlord listed on a default notice on the dental office door on Eastgate South Drive. They wouldn't say much, but told us they haven't heard from anyone with the company.

"I mean they should have gave us notice or something," said Mosbacker. "I was the last patient here on the {December} 17th. They should have not even took my money at that time and said they was closing."

Mosbacker has another appointment scheduled with a new dentist on Thursday, and yes, he has to pay out of his pocket, again.

Reitz said she's working to help customers. It's unclear what'll happen with the funds that have already been paid to the company. As for the dentists involved, Reitz said at the most, her office can take away their licenses.

Reitz said her office's phones have been ringing non-stop for the last two days. She's asking customers with similar issues to continue to call and write them, and to also write Allcare headquarters for their dental records. Allcare's address is: 8205 Main Street, Suite 8, Williamsville, N.Y. 14221.


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