Warren Co. officials search for ways to improve 911 call system

Warren county 911.

WARREN COUNTY, OH (FOX19) - Officials in Warren County are looking for ways to improve its 911 call system after the system failed earlier this summer.

During a severe storm on June 29, the system shut down for an hour and a half, allowing no callers to get through.

"When you call 911, that is one of the major tenants of our society we trust that someone who we pay all our taxes to is going to come and help us, whether it is police, fire or EMT, someone is going to help us," said Dave Young, Warren County Commissioner. "Essentially when that phone call doesn't work the whole system breaks down."

Young says the county's phone service Century Link ignored the alerts that the system was down. He called a meeting with the company in August to fix the problem and says the company took responsibility for the longevity of the outage.

He says an outage is still possible, however it will be handled more quickly.

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