12 INVESTIGATES: Improvements at USPS Sandston plant - Cincinnati News, Weather, Sports from FOX19 NOW-WXIX

12 INVESTIGATES: Improvements at USPS Sandston plant

SANDSTON, VA (WWBT) -

It was one year ago today we broke news about major problems with mail delivery in Central Virginia. Packages, bills, letters and magazines sitting at the Sandston Distribution Center, untouched and delivered weeks late.

So have things changed? We are still getting calls about mail not being delivered on time, but not as many complaints as we saw a year ago. And there's good reason for that. We've uncovered new documents that show the Sandston Plant is actually improving.

In 2010, 12% of the mail coming in and out of the Sandston Plant was not delivered on time making Sandston the worst processing center in the country for timely deliveries.

In 2011, during the height of our investigation, it wasn't much better. We've learned nearly 10% of your mail was still getting stuck in Sandston.

Our latest investigation has uncovered a new audit by the Inspector General on the timeliness of mail across the country. In the report, during the first three quarters of 2012, Sandston has made major improvements. Only 5 percent of the mail is still delivered late.

According to the audit, there were similar problems at plants in Cleveland Ohio and Pittsburgh, Pennsylvania. The US Postal Service has made mail timeliness a major focus nationwide.

And there's a reason,  money. Postal losses are expected to reach a record $15 billion this year. It's estimated delayed mail can cost the postal service more than $17 million in revenue. And that's because fed up customers may look at Fed Ex or other companies for future deliveries.

According to the audit, nationwide, delayed mail is down nationwide and that's because of the increased focus on the problem by the USPS.

In a statement, released Friday, a spokesperson for the Sandston plant said:

"...Our mission is to provide the best possible service to our customers. As the needs of our customers change, we are committed to making changes that will meet and ultimately exceed their expectations."

Copyright 2012 WWBT NBC12.  All rights reserved.

  • FOX19 HeadlinesMore>>

  • Giuliani says White House wants briefing on classified info

    Giuliani says White House wants briefing on classified info

    Saturday, May 26 2018 1:13 AM EDT2018-05-26 05:13:07 GMT
    Saturday, May 26 2018 2:14 AM EDT2018-05-26 06:14:00 GMT
    (AP Photo/Andrew Harnik, File). FILE - In this May 5, 2018, file photo, Rudy Giuliani, an attorney for President Donald Trump, speaks in Washington.(AP Photo/Andrew Harnik, File). FILE - In this May 5, 2018, file photo, Rudy Giuliani, an attorney for President Donald Trump, speaks in Washington.
    President Donald Trump's legal team wants a briefing on the classified materials shared with lawmakers.Full Story >
    President Donald Trump's legal team wants a briefing on the classified materials shared with lawmakers.Full Story >
  • Authorities: Suspected restaurant gunman had gun license

    Authorities: Suspected restaurant gunman had gun license

    Friday, May 25 2018 1:02 AM EDT2018-05-25 05:02:34 GMT
    Saturday, May 26 2018 2:05 AM EDT2018-05-26 06:05:26 GMT
    (Bryan Terry/The Oklahoman via AP). Jennifer Stong hugs Tasha Hunt outside the scene of a shooting on the east side of Lake Hefner in Oklahoma City, Thursday, May 24, 2018. Stong was inside the restaurant when the shooting occurred.(Bryan Terry/The Oklahoman via AP). Jennifer Stong hugs Tasha Hunt outside the scene of a shooting on the east side of Lake Hefner in Oklahoma City, Thursday, May 24, 2018. Stong was inside the restaurant when the shooting occurred.

    Police: Man armed with pistol shot and wounded two customers at Oklahoma City restaurant before being shot dead by handgun-carrying civilian in parking lot.

    Full Story >

    Police: Man armed with pistol shot and wounded two customers at Oklahoma City restaurant before being shot dead by handgun-carrying civilian in parking lot.

    Full Story >
  • Texas school shooting victim family sues attacker's parents

    Texas school shooting victim family sues attacker's parents

    Friday, May 25 2018 12:42 AM EDT2018-05-25 04:42:37 GMT
    Saturday, May 26 2018 2:05 AM EDT2018-05-26 06:05:12 GMT
    (AP Photo/Eric Gay). Grace Johnson, a student at Santa Fe High School in Texas, center, speaks during a roundtable discussion in Austin, Texas, Thursday, May 24, 2018, hosted by Texas Gov. Gregg Abbott to address safety and security at Texas schools in...(AP Photo/Eric Gay). Grace Johnson, a student at Santa Fe High School in Texas, center, speaks during a roundtable discussion in Austin, Texas, Thursday, May 24, 2018, hosted by Texas Gov. Gregg Abbott to address safety and security at Texas schools in...
    Survivors of last week's shooting at a high school near Houston told gripping stories as they pleaded with Texas Gov. Greg Abbott for more armed security to keep campuses safe.Full Story >
    Survivors of last week's shooting at a high school near Houston told gripping stories as they pleaded with Texas Gov. Greg Abbott for more armed security to keep campuses safe.Full Story >
Powered by Frankly