FOX19 EXCLUSIVE: 911 operator retires after 26 years of service

Lynn Murray, retiring 911 operator after 26 years of service
Lynn Murray, retiring 911 operator after 26 years of service

NEWPORT, KY (FOX19) - Lynn Murray has been a 911 operator since its inception in the mid-80's, and after 26 years, is retiring.

"People use 911 for everything, what time's 'Trick or Treat', scores of football games," says Murray.

When asked how she replies, she said, "Generally, that I don't know, that I'm down here, and I don't know."

In her years of doing an important job for the community, she feels she's made a difference in people's lives.

"Jim and I did a call awhile back where he talked the man through CPR, and we ended up bringing him back, so that's memorable," she said.

That's what makes the job worthwhile for her.

Fred Collins has worked next to her for ten years.

"Usually when we have a problem call, a person with an anxiety attack or someone suicidal, she's our 'go-to-girl'," Collins said. "She can calm them down and keep them under control and let us do what we have to do to get there. She just takes control of those kind of calls. She's fantastic in that way. There's not anyone any better that I've ever seen."

Murray is retiring to help take care of her granddaughter. She will definitely have some stories to tell, like all the times kids call without realizing it.

"People don't realize that 911 can be dialed from a phone that doesn't work," informs Murray. "You can dial 911 from a cell phone that's not hooked up. People will let their kids play with old cell phones, which in turn, calls 911."

When asked what parents say, she said, "Well, parents are generally quite shocked when they're child is able to dial 911 on a phone that doesn't work. They charge it up because the lights are pretty, and they like playing with it".

Then, there was the time a child called in on purpose because her mother wouldn't let her paint.

"She wanted to paint, and her mom said 'No', and she said, 'I'm going to call the police'," laughed Murray. "And her mom said 'go ahead' and she did."

Murray said the child's mother got on the phone and was very embarrassed. The mother said, "Well, I told her to call the police but I was just kidding."

Murray was also one of the people who helped train 911 operators at the law enforcement training center in Richmond, Kentucky.

Copyright 2012 WXIX. All rights reserved