At just over 51 minutes, the
screen came up stating "Let's get started." It took nearly five minutes to
load. We set up an account, but there was a glitch getting logged in.
"Hopefully, this will work this
time," Wagner said after trying several times. It didn't, which would
have required starting all over again.
"We're going to throw in the
towel right here," Wagner said. It took one hour and eight minutes to get
to the point of logging in.
We decided to try the 1-800 number
listed on the website instead. Our producer, an Ohio resident, made the
Within seconds, she got through to a representative. She gave
her name, address and phone number.
Eight minutes into the phone call,
the representative told our producer she needed to get information about her
health insurance options online. The representative added that if she
experienced any issues, she should "keep trying."
The process is different in
Kentucky, where the state has set up its own marketplace called kynect.
We were able to
get through to Kentucky's marketplace for health insurance under the Affordable
Care Act immediately, experiencing no delays or glitches.