CINCINNATI, OH (FOX19) - Cincinnati Bell Fioptic customers who experienced an outage of their service Oct. 27 will be receiving a $25 Visa gift card from the company.
"We could have done a much better job communicating the problems with you," CEO Ted Torbeck said in a letter to customers. "I can assure you that this is a top priority and it will be fixed."
The outages impacted digital cable television and high-speed Internet services.
Torbeck said internal network issues caused the intermittent outages and the company is working diligently to ensure that it minimizes them in the future.