CINCINNATI, OH (FOX19) - Ohio Attorney General Mike DeWine is suing the Cincinnati-based Change-My-Address.com after consumers across the country mistakenly believed the website was associated with the United States Postal Service (USPS).
The website is operated by Form Giant LLC and is based at 7770 Cooper Road in Montgomery. According to the lawsuit, the website offers to change a customer's address with the USPS for a fee of $9.95 to $29.95.
USPS only charges $1 for this same service.
DeWine announced the suit Wednesday pointing out Change-My-Address.com is a for-profit company that charges for its services and is not associated with USPS. At least 600 consumers nationwide have filed complaints about the business with the Better Business Bureau.
"This business has agreed to make changes to its website, but complaints continue to come in," DeWine said. "By law, businesses can't misrepresent their services and they must clearly disclose important terms and conditions."
The lawsuit charges the business and its CEO with violations of Ohio's Consumer Sales Practices Act, including misrepresentation and failure to clearly disclose exclusions and limitations.
DeWine is seeking consumer restitution, injunctive relief, civil penalties, and other costs. Washington Attorney General Bob Ferguson also filed a lawsuit against the business.
Consumers who suspect an unfair business practice should contact the Ohio Attorney General's Office at 800-282-0515.