Duke Energy is notifying Tri-State customers that potentially thousands of monthly payments were mistakenly reported as “late” to a consumer reporting agency, a glitch that could affect credit scores.
The error impacts about 500,000 current and former residential Duke Energy customers in Indiana, Ohio and Kentucky who have been on a payment plan such as Budget Billing or PIPP Plus.
Company representatives say the falsely labeled “late” bills were sent to National Consumer Telecom and Utilities Exchange (NCTUE). The agency handles customer payment and account data that could be used by other companies in credit decisions.
Payment data for 5,000 nonresidential Duke customers on payment plans may have also been incorrectly reported to Dun and Bradstreet and Equifax Commercial Services agencies.
The company says the error has been fixed and they no longer report data to the three agencies involved. All previously reported information has been blocked and can't be used in credit-related decisions.
Duke says they are sending letters to customers who were impacted by the glitch. If you feel you may have been affected, call the company's hotline at 800-265-6515.