Hamilton County planning program to evaluate employees
Hamilton County commissioners in Cincinnati are expected to institute a program modeled after one in Miami-Dade County, Florida, in which employees put themselves in their customers shoes. Commissioner Pat DeWine introduced a resolution yesterday to create the "Secret Shopper" program. The commission is expected to approve the resolution next week. The aim is to test how helpful county employees are when dealing with the general public. Under it, employees volunteer to pose as customers in phone calls and visits to other county departments. In Florida, employees who came up short receive more training, and departments may make changes. Employees who provide top-notch customer service are rewarded with thank-you notes from the county manager.
The GOP-controlled House is plowing ahead on legislation to give the Pentagon a massive spending boost and deliver a $1.6 billion down payment for President Donald Trump's oft-promised wall along the U.S.-Mexico...Full Story >
The GOP-controlled House is plowing ahead on legislation to give the Pentagon a massive spending boost and deliver a $1.6 billion down payment for President Donald Trump's oft-promised wall along the U.S.-Mexico border.Full Story >
Senate Republicans are abandoning hope of truly replacing 'Obamacare' and might settle for a much more modest 'skinny repeal.'Full Story >
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After investigating the fatal shooting of John Crawford III in a Walmart parking lot, federal officials announced that they will not pursue charges against Beavercreek Police Officer Sean Williams.Full Story >