WARREN COUNTY, OH (FOX19) - If you live in Warren County you may have felt a sense of panic when your phone alarm went off on Thursday afternoon.
Warren County Emergency Management sent out a mobile alert labeled "Severe" and on some devices the alert instructed residents to "Take action immediately."
That alert was meant to inform residents about a road closure due to a downed power pole. The area on SR-73 from South Richards Run and Red Lion-Five Points was closed to traffic.
Cynthia Riegler works in Mason and was left wondering what was happening after the alert went off.
"What could it have been that prompted a severe threat?" was the initial thought Riegler recalls having. "Was there a shooter? It's scary but that's the first thing you thought of."
A lack of details left Riegler searching the internet to find out what was happening.
Warren County Director of Emergency Management, Michael Bunner, told FOX19 NOW the county is currently only able to send out 'Severe' or 'extreme' alerts.
Bunner added that his office will be reaching out to their software vendor to make changes to their current service. Those changes would include the counties ability to change the header on future alerts.