Samsung suspended sales of its Galaxy Note 7 smartphone on Friday, just two weeks after the flagship phone's launch, after finding batteries of some of the gadgets exploded while they were charging, the Associated Press reports.
Koh Dong-jin, president of Samsung's mobile business, said customers who already bought Note 7s will be able to swap them for new smartphones, regardless of when they purchased them.
Samsung is issuing what amounts to its first global recall of the flagship smartphone because it has not found ways to specify exactly which phones may endanger users.
Note 7s are being pulled from shelves in 10 countries, including South Korea and the United States.
There have been no reports of injuries related to the problem.