Amy Murray attends 911 center conference as search for solution continues

NASHVILLE, TENN (FOX19) - Cincinnati city leaders headed to Nashville Tuesday in search of solutions and potential changes to the city's 911 call system after the death of a teenager in April.

Councilwoman Amy Murray attended the National Emergency Number Association Conference. The conference brings together officials and the latest software that's being used in 911 centers across the country.

NENA says they will be showcasing their Motorola Solutions Command Center Software suite where their end-to-end integrated command and control portfolio with CallWorks, VESTA, Spillman Technologies, and PremierOne will be on display.

Murray along with the rest of Cincinnati's city council members are looking for new ways to improve Cincinnati's 911 call system after the death of 16-year-old Kyle Plush in April.

Murray said this convention is a perfect opportunity to learn about the systems that are available so she can provide some guidance to council when she gets back to Cincinnati.

"Better understanding the technology they have and what's coming in the future because technology changes all the time so we want to be one step ahead and really have the best technology available for the citizens of Cincinnati," she said.

MORE: City hires 2 firms to investigate police, 911 center response to Kyle Plush

Plush died of asphyxiation after being trapped in his van in the Seven Hills School parking lot. Plush called 911 twice after becoming trapped in his minivan using his phone's "Hey Siri" technology. Police failed to locate him, and Plush died.

"We need to make sure when people call our 911 Center, the phones are answered and they get the help that they need right away," said Murray. "As you know, technology is changing so quickly, we need to keep up with it both in terms of technology people are using and to make sure that they're trained to use that technology."

Murray said Plush's mom, Jill Plush, also attended various convention seminars.

Murray will present her findings on Wednesday at council's next law and public safety meeting.

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