Name of Product: Built-in Combination Wall and Microwave
Manufacturer: GE Consumer & Industrial, Louisville, KY.
Hazard: The door switch in the microwave oven can overheat and ignite plastic components in the control area, posing a fire hazard to consumers. The lower thermal oven does not pose a hazard.
Description: The recall includes GE combination microwave and conventional built-in wall ovens sold under the following brand names: GE, GE Profile and Kenmore. The ovens were sold in white, black, bisque and stainless steel. The brand name is printed on the lower left corner on the front of the microwave door. The following model and serial numbers can be found inside the microwave oven on the left interior wall.
Sold at: Department and appliance stores from January 2000 to December 2003 for between $1,500 and $2,000.
Remedy: Consumers should stop using the microwave oven immediately. Consumers should contact GE regarding their GE/Profile micro-oven combo or Sears for their Kenmore unit. GE is offering a free repair or rebate on a new product, a $300 rebate toward the purchase of a new GE brand unit, or a $600 rebate toward the purchase of a new GE Profile brand unit. Sears is offering a free repair or $300 rebate toward the purchase of a new Kenmore brand unit. Consumers can continue using the lower thermal oven.
Customer Contact: For additional information on GE /Profile units, contact General Electric toll-free at (888)-240-2745 from 8 a.m. to 8 p.m. ET Monday through Friday, and 9 a.m. to 3 p.m. ET Saturday, or visit GEs Web site at www.geappliances.com. For additional information on Kenmore units, contact Sears toll-free at (888) 679-0282 from 8 a.m. to 10 p.m. ET Monday through Saturday, or visit Sears Web site at www.sears.com.