Careers at Citi

Florence, Kentucky

At our Florence facility, our success comes from the relationships we build one by one. It's all about great people accomplishing great things together. Here, we share the responsibility for creating an environment that enables each of us to better serve our customers. We also share the desire to develop ourselves to our fullest potential. As the leading credit card issuer in the world with nearly 50 million cardmembers and corporate offices in over 100 countries worldwide, we think you'll find a special place and opportunity in our Florence location.

About Florence - Where You Would Live and Work

With a healthy economy, attractive neighborhoods, and excellent schools, Florence offers a quality of life unmatched by competing cities. Very family focused, you'll discover the benefits of a slower pace of life with all the amenities. Located in Northern Kentucky, approximately 15 minutes from downtown Cincinnati, there are lots of things to do in the area. See a sporting event like the Reds or the Bengals, visit an attraction like the Cincinnati Museum of History, or shop 'til you drop at outlet malls and Saks Fifth Avenue. For a change of pace and a step back in time, take a relaxed stroll along the cobblestone streets of MainStrasse Village. If you're looking for an antique collectible that's hard to find, or a handmade gift that's one of a kind, this old-world village's string of charming antique stores and gift shops are the first place to look.

Or if you prefer, take a leisurely cruise down the Ohio River on an old-fashioned riverboat. Or hold on during a heart-stopping, hair-raising ride on Paramount's Kings Island Vortex. Spend a fun afternoon at a puppet theater. Then treat yourself to a simply smashing night enjoying cultural pursuits: Cincinnati Ballet, the Northern Kentucky Symphony, the opera, or perhaps a critically acclaimed Broadway Series production at the Aronoff Center.

You already know Kentucky is famous for its horse farms and racing. Right here in Florence, you'll be able to enjoy all the excitement of horse racing at its best at Turfway Park. For outdoor enthusiasts, there are hiking and biking trails through the Daniel Boone National Forest, which covers portions of 21 counties and over 670,000 acres. The land is rugged and characterized by steep slopes, narrow valleys, and rising cliffs. Living in Florence, you won't have trouble finding things to do-just finding time to do it all!

Are you ready for a career with endless possibilities? We invite you to learn more about our business and the exciting job opportunities at our site.


As a Collections Representative you'll have a job helping your customers better manage their finances. The best representatives know, from day one, that this is an opportunity that develops strong customer relations and negotiating skills that will be invaluable throughout their careers. Are you up for this rewarding challenge?

Customer Service

Citi Customer Service Representatives have a challenging and rewarding job. The best representatives know, from day one, that it's a job they'll work hard at and enjoy.


Sales and Service

As a Citi Sales and Service Representative, you'll be a primary point of contact for customers on the telephone. You'll help them with understanding Citi services and products. The best representatives know, from day one, that this is an opportunity that develops strong sales, customer relations and problems solving skills that will be invaluable throughout their careers.

Professional Opportunities
We have a wide range of professional opportunities.

Unit Manager

As a Unit Manager, you will directly lead a team of 15-30 associates to achieve individual and team performance goals. You'll analyze daily performance indicators (i.e., availability, net sales rate) and communicate them to employees, encouraging awareness and performance improvement. Ultimately, you'll be responsible for achieving and monitoring aggressive sales targets, while meeting or exceeding customer expectations.

TAP Associates

The Talent Acceleration Program is designed for developing high-potential individuals for future leadership roles through successful completion of a training program to include up to three rotations.  First rotation is a 6-month "Customer Experience" followed by a 12-month "Leadership Experience" and finally a 6-month "Team Experience". Successful individuals must be team oriented and willing to contribute in a collaborative work environment. Successful completion of this program is considered as qualifying experience to apply for front line management positions across most business lines.

For a list of all current Professional Opportunities and to apply, visit: