Resource List If You Lose Power

Duke Energy:

Report an Outage: 513-651-4182

Report a Gas Problem: 513-651-4466

Report a Downed Power Line or Safety Hazard - If you see downed power lines or another electrical danger, call for help immediately at 1-800-543-5599 (toll free) or 513-651-4182 (local). Keep others away until help arrives. The first rule of safety is do not touch a power line or anything touching a power line, such as tree limbs, tools and toys. Even power lines that have fallen may be dangerous and should not be moved or disturbed.

Owen Electric:

Main Line: 1-800-372-7612


Adults 60 and older who need assistance.

Council on Aging 513-721-1025 (various programs for the elderly) Saturday 8-5pm and Sunday 9-3pm

Any senior or caregiver may call for help and information. Services especially for homebound and disabled seniors. Services available in Butler, Clermont, Clinton, Hamilton and Warren counties. Home-delivered meals may be available for seniors without food.

Food Safety:

Most refrigerated and frozen foods need to be thrown away. Questions should go to the Food Safety Hotline: 513-946-7949

Free Food:

Freestore Foodbank: M-F 8-3pm

Free food and water

112 W. Liberty St.

Cincinnati, OH 45202

Harrison Community Center (Red Cross heater meals) 8:30am - 5pm Friday

300 George St.



Health Department phone numbers:

Cincinnati Health Department                       513-357-7200

Hamilton County Public Health                      513-946-7832

Norwood Health Department                        513-458-4600

Sharonville Health Department                     513-563-1722

Springdale Health Department                      513-346-5725

Northern Kentucky Health Department          859-341-4264

Springdale                                                      513-346-5725

Insulin Storage:

It is recommended that insulin be stored in a refrigerator at approximately 35 - 46 degrees F. Unopened and stored in this manner, these products maintain potency until the expiration date on the package. All of the available insulin products may be left unrefrigerated (between 59 to 86 degrees for up to 28 days and still maintain potency. Additional questions should be directed to Poison Control: 1-800-222-1222

Home Repairs/Low-Income Help:

People Working Cooperatively offers critical home repairs for low-income homeowners. Services are available in Hamilton, Butler, Warren and Clermont counties in Ohio. Availability of services vary by county. Must meet income guidelines. Emergency services for storm related damage include electrical and roofing repairs. Other services may be available in your area, please call (513) 351-7921 or 1-800-392-7921.

Community Action Agency is assisting low-income homeowners with critical home repairs for those who live inside Hamilton County can call 569-1840.

Insurance Claims and Food

Contact their home insurance providers. Claims are based on coverage and company.

Mental Health:

- Mental Health Access Point: 513-558-8888

- Mental health Assoc. SW Ohio: 513-721-2910 ext. 12

- North Key Community Care (Northern Kentucky residents)

- 859-331-3292 (24 hour crisis assessment and phone consultation)

Special Medical Needs

Hotline: 263-8200

Red Cross 579-3000

Road Closures: 

Updated road closures can be found at

Tips on what to do when the power goes out from Duke:

Protect Your Appliances
Turn off lights and as many appliances and electronics as possible - including heating or air conditioning systems. You will help prevent circuit overload situations when your power is restored. You will also reduce the potential for damage to sensitive equipment such as computers, microwave ovens, televisions and recording devices.

Prepare an Emergency/Outage Kit
To help you prepare in case you face a power outage, we suggest you assemble an emergency kit. Consider including the items below.

  • A flashlight with extra batteries (placed where you can find it in the dark)
  • A battery-powered radio and fresh batteries
  • Canned foods that require no cooking
  • A manual can opener
  • First aid supplies
  • Extra fuses
  • A battery-powered or wind-up clock

Severe Weather and Outages  
Severe weather can strike quickly, creating a variety of dangerous situations.
Review our storm tips to find out what you should do before, during and after severe weather strikes.