CINCINNATI, OH (FOX19) - The Indian Hill Rangers are investigating several cases of identity theft where the suspects have used the United States Postal Service Informed Delivery to help steal from their victims.
Police say three cases have been reported in the Hamilton County community and after thieves have obtained the personal information of their victims they have used it to request credit cards by mail.
"These criminals are requesting new cards, or replacement cards, being mailed to these addresses," Officer Keith Lang said. "They, soon after, sign-up for the Informed Delivery and get notified when these credit cards are being delivered."
Informed Delivery is a program offered through the USPS and it sends pictures of your mail to your desired email address so you know what to expect in the mail.
"Instead of getting lucky and stealing mail and finding credit cards, they know the credit cards are on their way," Officer Lang said.
FOX19 contacted USPS about the issue involving Informed Delivery and received the following response:
Informed Delivery is a free and optional notification feature that gives residential consumers the ability to digitally preview their letter-sized mail and manage their packages scheduled to arrive soon. Informed Delivery benefits the entire household by allowing users to view what is coming to their mailbox whenever, wherever – even while traveling – on a computer, tablet, or mobile device. More than 16 million users are enjoying the benefits and rewards of Informed Delivery.
Unfortunately, in a very few number of cases, criminals have committed the crime of identity theft and then used the stolen identity information to set up fraudulent Informed Delivery accounts. The fraud referred to is a matter of identity theft that has already been perpetrated by a criminal.
Creating a fraudulent account is illegal and punishable by law. Customers have two options available to report a potentially fraudulent Informed Delivery account (or to block their address).
1. Report online at https://uspshelp.custhelp.com/app/ask_id. The link can also be accessed from the Informed Delivery email digest (user support) or dashboard (email support).
2. Or call Technical Support at 1-800-344-7779.
The Postal Service’s Informed Delivery is in full compliance with federal privacy laws and was launched in close coordination with USPS’ Privacy Office, the Chief Information Security Office, and the U.S. Postal Inspection Service, whose sole mandate is to safeguard the entire Postal Service system. Informed Delivery is a secure platform designed on industry standards and best practices.