RYLAND HEIGHTS, Ky. (FOX19) - A driver crashed into a utility pole in Northern Kentucky overnight, knocking out power to thousands in the Ryland Heights area, county dispatchers confirm.
No one was reported hurt on Marshall Road about 10:30 p.m. Wednesday, but initially, some 5,000 customers were left in the dark, according to Duke Energy’s website.
At last check, 667 customers remain without power and Ryland Heights Elementary School is Thursday closed as a result.
Kenton County police responded, and Duke Energy crews are on scene to replace the pole.
Power was expected to be totally restored in the area by 5 a.m. but now should be fixed by 11 a.m., a Duke Energy spokeswoman said.
The pole is a steel transmission one that is taking a little longer to replace than a wood pole, said Sally Thelen.
A resident who lives nearby on Decoursey Pike said power outages occur on a regular basis in the area - and she and other neighbors are fed up.
“We’ve been without power since 10 p.m. last night. When this happens when the weather is cold, it’s a very dangerous problem," said Ellen Deaton.
"There are people out here who need electricity for their medical issues. I make my living on my computer, so when it’s out it’s down time for me. Something needs to be done about this. I don’t know what else to do but call the news.”
We brought her concerns to Thelen’s attention who said Deaton should contact Duke’s customer service line so the utility can do a study of outages in the area to address the matter.
We have requested the number of outages reported in the area over the past few years and will update this story once we hear back. Figures were not immediately available.
In response to Thelen, Deaton said Duke Energy is aware of neighbors’ concerns over the pattern, and she has called Duke’s customer service line to report the frequent outages, yet they continue.
“We need a new power station over here. They simply don’t want to spend the money," said Ellen Deaton. “We never had these problems before Duke Energy came into this area. We would have a power outage every two or three years. Duke has got to up their game. This is a real problem."
As of 11:30 a.m. Thursday, Deaton said 638 people were still without power and when she spoke to Duke Energy she said she was told they had not begun to work on the problem yet.
Deaton says when she tried to call the power outage line Wednesday night, she couldn’t get through and the line was down.