Tri-State malls reopen with restrictions following coronavirus closure

Malls in the Tri-State will reopen May 12

CINCINNATI (FOX19) - Tri-State malls say they will be back open on May 12 as indicated in Gov. Mike DeWine’s guidance on a phased-in reopening of the state following coronavirus closures.

Not everyone is excited about it.

“I won’t be going anytime soon," local resident Chris Smith said. "I don’t think it’s appropriate to have the mall open to have so many people around each other. It won’t be good. People are supposed to be six feet apart. I don’t think that will be happening at the mall.”

Nat Brodziak says he works in retail, so he’ll be at the mall, but he is concerned that they are reopening too soon.

“I’m okay with them opening because businesses need to open and people are suffering out here," he said. "But at the same time anything can happen, diseases can spread pretty easily. I feel like even though they’re going to be open, people won’t be at them as much.”

The information below is from each retailer’s website.

Kenwood Towne Center

  • The mall will be open from 11:00 a.m. to 7:00 p.m. Monday-Saturday and from 12:00 p.m. to 6:00 p.m. on Sunday.
  • New measures have been implemented to help ensure the health and safety for all who enter the mall, including hand-sanitizing stations, touch-free interactions, frequent and intense cleanings, and social distancing directions.
  • As the state-wide dining restriction mandate remains in place, the food court seating area will remain closed. Food court tenants that choose to reopen will be available for carryout only.
  • The following amenities will be unavailable until further notice:
    • Valet services, play areas, stroller rentals, and mall-operated carousels.
  • For a more detailed list of all security measures, visit the mall’s Safety Page.
  • Please note the mall’s open stores and curbside pickup options.

Tri-County Mall

  • The mall will be open normal hours Mondays - Saturdays from 10 a.m. to 9 p.m. and Sundays from 12 pm-6 pm. However, store hours may vary. Please check with retailers prior to arriving to confirm their hours.
  • Outdoor dining will be allowed starting on Friday, May 15, and indoor dining will be allowed to start on Thursday, May 21. Check with our restaurants for more details on their reopenings of outdoor and indoor dining.
  • On Friday, May 15, personal appearance and beauty businesses, such as U-Relax, Eyebrowse, Nail Perfection, and Flatliners will be allowed to reopen.
  • The Studio will remain closed until Gov. Mike Dewine lifts the restriction on gyms and fitness studios.
  • All customers entering Tri-County Mall are being asked to wear masks or facial coverings,
  • Everyone should maintain the six-foot social distancing guideline between other customers and employees.
  • Tri-County Mall will mandate that all mall employees are adhering to Governor DeWine’s Responsible Restart Ohio guidelines.
  • All mall employees will perform daily symptom assessments. The mall will require sick or symptomatic employees to stay at home.
  • The mall is recommending that all employees wear facial masks or coverings and wash their hands regularly during their shifts.
  • The mall will ask tenants to clean their merchandise before stocking it and to perform nightly deep cleanings of their stores.
  • All stores will be monitoring to ensure that they do not allow more than 50% of their maximum occupancy inside of their store at once.
  • Tri-County Mall will ramp up its cleaning services to assure that all areas remain clean and sanitized.

Eastgate Mall

  • The mall will be open from 11 a.m. to 7 p.m. Monday through Sunday and noon to 6 p.m. on Sundays.
  • Individual store hours and restaurant operations may vary. Please call ahead to confirm an individual store or restaurants’ hours.
  • The mall asks that the public exercise good judgment when visiting the property; including following CDC guidelines for social distancing and hygiene practices.
  • Anyone with a fever or experiencing other symptoms is asked to stay home.
  • The mall is also taking the following measures:
    • Follow all applicable guidelines set forth by local officials and/or health departments.
    • Encourage everyone to follow social distancing guidelines.
    • Prohibit groups of more than 10 people in the mall common area.
    • Mall events are canceled or postponed until further notice.
    • Closed until further notice:
      • Food court seating areas
      • Children’s play area
      • Soft seating areas and common area gathering spaces
      • Drinking fountains
    • Require mall management staff to wear masks while in common areas, public spaces, or when other individuals are present.
    • Require all vendors and contractors to wear masks in the common areas, public spaces, or when other people are present.
    • Encourage retailers to provide their employees with masks and that employees wear masks while interacting with others, when in the mall common area or public spaces.
    • Place hand sanitizer units throughout the property.
    • Conduct temperature checks on all mall management, security, and janitorial staff upon the start of each shift. Require that anyone with a fever of 100.4 F or higher and/or anyone experiencing other symptoms returns home and contacts their healthcare providers
    • Increase the frequency of cleaning and sanitizing all high-traffic common areas with an enhanced focus on all touchpoints with CDC-recommended cleaning agents.
    • Require each store and restaurant to follow applicable guidelines set forth by relevant government orders; which could include but is not limited to: occupancy restrictions, social distancing markers in checkout lines, cleaning and sanitizing procedures, and the closure of fitting rooms.

Northgate Mall

  • Limited Hours: Monday through Saturday noon - 8 p.m., Sunday noon - 6 p.m.
  • The mall recommends reaching out to the particular restaurant or retailer you are planning to visit before traveling to the mall at this time as they may be operating under their own modified hours or be closed due to the COVID-19 pandemic.
  • Limited Entrances: Please enter Northgate Mall through the Food Court doors at this time. All other entrances will be closed until further notice. However, all mall doors will remain emergency exits at this time.
  • Shoppers are encouraged to follow these guidelines:
    • Wear protective masks
    • If a store is busy, please come back later
    • Avoid touching your mouth, nose, and eyes with unwashed hands
    • If you cough or sneeze, cover your mouth with a tissue, discard it immediately and wash or sanitize your hands
    • Thoroughly wash your hands on a frequent basis with soap and warm water for at least 20 seconds
    • Use sanitizer stations at mall entrances to keep your hands clean
    • Stay home if you have a fever or cold and flu-like symptoms, such as a cough, runny nose or body aches
    • Practice social distancing keeping at least six feet away from other people
  • The mall has the following measures in place to protect our shoppers, retailers, and employees:
    • Employees with a fever or cold and flu-like symptoms such as a cough, sore throat, runny nose, or body aches are required to stay home
    • Masks are required for employees
    • Social gatherings of ten or more will be prohibited until further notice
    • Encouragement of social distancing practices, including the use of distancing markers
    • Signage reminding shoppers and employees of safety precautions recommended by the CD
  • There will be no mall walking until further notice.
  • Children’s play area will remain closed until further notice.
  • All Northgate Mall events have been canceled until further notice.

Liberty Center

The following measures are being implemented:

  • Employees and guests are required to adhere to local and state-issued guidelines.
  • Security teams are monitoring the property to ensure the safety of guests and employees.
  • All high touch-point common area locations will be frequently sanitized to include, but not limited to trash cans, benches, seating areas, and restrooms (where applicable).
  • All property employees (property management, security, janitorial, and landscaping) and vendors will be required to wear face masks and gloves.
  • Common area seating will be limited as necessary to enforce social distancing and/or to control gathering size.
  • Guests are reminded to social distance and not gather in groups of more than 10.
  • All employees and guests are encouraged to wash their hands often and consider wearing a mask.
  • Common areas may be closed to the public.
  • New signage has been installed around the property and in common areas to remind guests of social distancing guidelines and other precautionary measures to take.
  • Employees and guests are asked to stay home if they have a fever or exhibit other signs of illness.
  • Liberty Center has partnered with our tenants who want to participate in curbside pick-up to determine the best locations to meet customer needs and practice social distancing measures.
  • For specific retailer or restaurant operating hours, precautionary measures, and more head Liberty Center’s SHOPPING or DINING pages located in the drop-down menu under Directory & Map.

Florence Mall

Pursuant to the Governor’s Executive Order 2020-246, Florence Mall is preparing for the fact that all retail businesses that are not life-sustaining are now able to fulfill phone and online orders through a curbside pickup system outside the store. The Order is linked here.

Mall ownership says they are closely monitoring the rapidly evolving COVID-19 pandemic and will continue to provide updates via its website.

Please note the mall’s open stores and curbside pickup options.

Rookwood Pavilion and Commons

According to the retail center’s website:

“As Rookwood is home to several vital community resources including a grocery, medical workers, residents, and office workers, at this time, we remain open for business. Some of our restaurants and retailers are making individual decisions to alter their operations or close temporarily, which we respect and understand.

"We will also be adhering to any city, state, and national governmental directives. It is a rapidly changing situation and we will make decisions based on the safety of the Rookwood Commons & Pavilion community.”

Crestview Hills Town Center

A representative for Crestview Hills Town Center says the mall has remained open due to the fact that they are an outdoor shopping center, however, shops and restaurants have made their own determination as to whether to stay open, offer delivery, etc.

She says several stores are offering curbside pickup and may have further plans as of May 20.

Cincinnati Premium Outlets

  • Enhanced safety protocols have been communicated to all tenants, who are expected to adhere to the same policies in their tenant space
  • Enhanced sanitization and disinfecting using the Centers for Disease Control (CDC) approved products with an emphasis on high-traffic locations such as dining areas, restrooms, escalators, stairs, directories, trash bins, and doorknobs.
  • Shopper safeguards that include making available protective masks, sanitizing wipes and temperature testing at entrances or property offices, as well as the encouragement of previsit health screenings to ensure shoppers stay home if they have exhibited COVID-19 or flu-like symptoms within 72 hours.
  • Hand sanitizing stations will be deployed throughout the property.
  • Signage promoting CDC guidelines for maintaining personal hygiene will be prominently displayed throughout the property.
  • Pre-emptive employee health screening to ensure that employees do not arrive at work within 72 hours of exhibiting COVID-19 or flu-like symptoms.
  • Employee safety protections including implementing the CDC’s COVID-19 frequent handwashing protocols, and offering personal protective equipment in addition to other CDC recommended practices.
  • Promotion and enforcement of social distancing practices, including occupancy limitations, furniture and restroom spacing, closure of play areas and strollers, as well as coordinated traffic flow with traffic signage and distance marker
  • Cincinnati Premium Outlets’ COVID-19 Exposure Control Policy can be viewed in its entirety at >>

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