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Fifth Third Bank warns of text scams about online banking

Downtown Fifth Third Bank has first of its kind renovations
Downtown Fifth Third Bank has first of its kind renovations
Published: May. 31, 2021 at 3:29 PM EDT
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CINCINNATI (Cincinnati Enquirer) - Some Cincinnati residents may have received a text message from Fifth Third Bank stating that a “temporary hold” has been placed on their online banking. The bank says the texts are scams, according to our media partners at the Cincinnati Enquirer.

The scam involving Fifth Third join another scam making the rounds recently in the Cincinnati area: one warning people of fraud on their Amazon accounts.

“Unfortunately, there are always people out there with new – and old ways – to try to scam people,” Fifth Third public relations manager Laura Trujillo said. “People commonly get these types of fake messages purporting to be from different banks, so people need to be careful regardless of where they bank.”

Here are steps that Trujillo said people can take to protect themselves:

  • Be suspicious if anyone calls or texts asking for account numbers or Social Security numbers.
  • Be cautious if the person calling or texting has an urgent tone or directs you to an automated voice.
  • Be cautious about clicking links in text messages.
  • Never provide personal information over the phone or via text unless you initiated the call to a verified Fifth Third phone number.

If you get a message and you are unsure if it is real, Trujillo said you can call Fifth Third and ask. Suspicious emails can be forwarded that appear to come from Fifth Third Bank can be forwarded to 53investigation@security.53.com.

Trujillo said there has not been an uptick in scams recently, but customers should always be careful.

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