- We are always available for our customers, 24 hours a day, seven days a week, 365 days a year.
- Our customers can talk to a representative any time of the day or night at 1-800-Allstate or file an online claim 24/7 at Allstate.com
- We have one of the largest teams of claims professionals in the industry.
- We have more than 4,400 repair facilities in our network and more than 1,000 drive-in centers throughout the United States.
- We have always guaranteed repairs made at any Allstate Good Hands®Repair Network shop or Sterling Auto Body Center for as long as our customers own their car. If it's not right, bring it back and we'll fix it. The Claim Satisfaction Guarantee takes this a step further by guaranteeing the entire customer experience when filing a claim.
- Our 500-person Special Investigative Unit works full-time protecting customers from fraud and saving them money by reducing the impact of fraud on insurance rates.
- We have reinvented claim handling through our new, state-of-the-art system, which has enabled Claims to streamline the claim handling process for customers. Customers now enjoy more immediate contact with claim representatives, quicker resolution of their claim, prompt receipt of payment, and the flexibility and convenience of online claim handling through expanded self-service options, electronic communications and electronic payments.
- We're always looking for ways to enhance our service.